Last Updated: June 8, 2026
Welcome to Flax ("we," "our," or "us"). Flax is a website builder and hosting platform that enables businesses to create and publish professional websites. By accessing or using our service at flaxsites.com (the "Service"), you agree to be bound by these Terms of Service, our Privacy Policy, and our Acceptable Use Policy.
If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.
Flax provides:
We may add, modify, or discontinue features of the Service at our discretion with reasonable notice to users.
To use the Service, you must:
You must notify us immediately at contact@flaxsites.com if you suspect unauthorized access to your account.
You retain all ownership and intellectual property rights to the content you create and upload to the Service ("Your Content"), including text, images, logos, and other materials.
By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and distribute Your Content solely for the purpose of providing the Service to you. This license terminates when you delete Your Content or your account.
The Service, including its design, features, templates, code, and documentation, is owned by Flax and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our written permission.
You are solely responsible for Your Content and must ensure it does not violate any laws, infringe third-party rights, or breach our Acceptable Use Policy. We do not pre-screen content but reserve the right to remove content that violates these Terms.
Websites created with Flax are hosted on Bunny CDN, a global content delivery network with data centers across North America, Europe, Asia, Oceania, South America, and Africa. This ensures fast loading times for visitors worldwide.
We target 99.9% monthly uptime for our content delivery service, measured as the percentage of time our CDN infrastructure is operational. This excludes:
Bunny CDN provides industry-leading uptime. You can monitor current CDN status at status.bunny.net.
While we strive for maximum availability, the Service is provided "as is" without warranty. We do not guarantee uninterrupted access and are not liable for temporary unavailability.
Flax offers subscription-based pricing. Current pricing and features are available on our website. We reserve the right to change pricing with 30 days notice to existing subscribers.
Payments are processed by Dodo Payments, our merchant of record and payment processing provider. Dodo Payments handles payment processing, invoicing, tax calculation, and payment-related compliance on our behalf. By subscribing, you agree to Dodo Payments' Buyer Terms.
Subscriptions are billed in advance on a monthly or annual basis, depending on your chosen plan. Your billing cycle begins on the date of your initial subscription.
We offer a 7-day refund window from the date of initial purchase. To request a refund within this period, contact us at contact@flaxsites.com. After 7 days, all payments are non-refundable.
Refunds are processed through Dodo Payments and typically appear within 5-10 business days depending on your payment method and financial institution.
You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:
If a payment fails, we will attempt to process it again and notify you via email. If payment continues to fail, we may suspend your service until payment is resolved.
You may connect your own domain name to your Flax website. You are responsible for:
We provide SSL certificates for custom domains at no additional cost.
Flax provides contact form functionality that delivers submissions to your designated email address. You acknowledge that:
You must not use the Service to engage in any activity prohibited by our Acceptable Use Policy, including but not limited to:
We may suspend or restrict access to your account immediately and without prior notice if we reasonably believe:
We will notify you of the suspension and provide an opportunity to address the issue where appropriate.
We may terminate your account for material or repeated violations of these Terms. Upon termination, your right to use the Service ceases immediately, and we may delete your data without further notice.
You may close your account at any time by contacting us at contact@flaxsites.com. Account closure does not entitle you to a refund of any prepaid fees.
To the maximum extent permitted by applicable law:
Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability is limited to the extent permitted by law.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will be uninterrupted, secure, error-free, or meet your specific requirements. Any content downloaded or obtained through the Service is at your own risk.
You agree to indemnify, defend, and hold harmless Flax and its affiliates, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your personal data. By using the Service, you consent to the data practices described in the Privacy Policy.
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and Flax regarding the Service.
If any provision of these Terms is found invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including natural disasters, war, terrorism, riots, government actions, or infrastructure failures.
For questions about these Terms of Service, please contact us at:
Email: contact@flaxsites.com